Privacy Policy

A legal disclaimer

1. Information We Collect

To manage a nationwide network, we collect data from three primary groups: Clients, Technicians, and Site Contacts.

Identity Data: Legal names, tax IDs (SSN/EIN), and government-issued IDs for credentialing and vetting.
Geolocation Data: Real-time GPS coordinates of Technicians while "on-clock" to verify SLA compliance and "Arrival/Departure" timestamps.
Professional Data: Certifications, background check results, and insurance (COI) history.
Project Media: Photos, videos, and diagnostic logs uploaded as "Proof of Work" from client sites.

2. How We Use Your Information

We do not sell your data. We use it strictly for operational efficiency:

Dispatch Optimization: Matching the closest qualified Technician to a service call.
Compliance Review: Verifying that a resource meets the specific legal and safety requirements of a region.
Financial Processing: Facilitating payments between Clients and Service Providers.
Safety & Security: Monitoring location data to ensure technician safety during lone-worker assignments.

3. Data Sharing & Third-Party Disclosures

Data is shared only when necessary to execute the Service Level Agreement:

To Clients: Sharing Technician names, photos, and background status for security clearance.
To Technicians: Sharing Client site addresses, contact names, and gate codes.
To Regulators: Disclosing compliance data when required by local or national labor laws.

4. Data Retention & Security

Storage: All data is encrypted at rest using AES-256 standards.
Retention: Background check data is purged after 2 years per FCRA guidelines, while project "Close-out" photos are archived for 2 years for warranty and audit purposes.
GPS Privacy: Tracking is automatically disabled once a Work Order is marked "Completed" or the user logs out of the mobile interface.